Return Policy
Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.
Eligible Items
To be eligible for a return, items must:
- Be unused and in their original condition
- Be in their original packaging
- Include all original tags and labels
- Be returned within 30 days of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged
- Items without original packaging
- Personalized or custom-made items
- Digital products or downloadable content
Return Process
To initiate a return:
- Contact us at info@charminglineuniq.world with your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided
- Once we receive and inspect the item, we will process your refund
Refunds
Refunds will be processed to the original payment method within 10-14 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about returns or need assistance, please contact us:
Email: info@charminglineuniq.world
Phone: +61 491 108 829
Address: 60 Dry Dock Cct, Springfield Lakes QLD 4300, Australia